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FAQ2019-06-08T10:08:56+08:00

FAQ

Is your company a legitimate freight forwarding agent from China?2019-06-07T11:43:20+08:00

Absolutely, Winsky Freight is a 10-year experience freight forwarding company which is approved by the Ministry of Commerce of China.

What service you provide?2019-06-07T11:44:36+08:00

We provide Air freight shipping, Ocean shippping, Express services, dropshipping, FBA shipping,consolidatation, Cargo insurance from all over China to the worldwide.

What is the price of your freight service?2019-06-07T11:47:51+08:00

We’ll provide you a preference freight firstly,and exact price after you shipment details( weight, volume, loading city and destination address ) are settled.

Why do you require dimensions and weights to get a rate quote for ocean or air cargo shipments?2019-06-07T11:48:39+08:00

Shipment rates are based on volume or gross weight, whichever is greater. In order to calculate the volume of a shipment, the dimensions of each piece are required.

How can I pay to you?2019-06-07T11:49:26+08:00

Our accept payment methods: bank transfer (T/T), Western Union and others.

When shall I pay you?2019-06-07T11:49:50+08:00

Commonly, payment should be arranged before shipment, but for sea freight shipment, payment can be arranged after send the B/L copy to you.

My supplier has no right to export. Can you help me export the goods?2019-06-07T11:50:48+08:00

Yes, We can buy the export license, do the customs declaration and ship goods to you.

Can you help pick up our goods from China and consolidate goods from different suppliers into one shipment?2019-06-07T11:51:27+08:00

Yes, we can. Pls offer the detailed address for pick-up, we will do it and conbine into one shipment, deliver to your destination.

What is the minimum charge weight for different shipping ways?2019-06-07T11:52:47+08:00

1CBM Minimum for sea freight, 45KG for air freight, 0.5KG for courier shipping, 0.01KG for dropship service.

If my products contain Battery, Liquid or Powder ,will it be suitable to delivery?2019-06-07T11:53:18+08:00

We have sepcial logistics channel to ship about hazardous items from China, in some cases, we need you to provide MSDS paper in advance.

What if I discovered package damages after delivery?2019-06-07T11:53:42+08:00

It is better to keep the packaging, take the photo, call the carrier and report the damage. They will begin a damage claim and ask for an inspection. You must also notify us so that we are aware of the situation and can be of assistance if required.

Can you help to do the customs clearance, and deliver the goods from destination port to our warehouse?2019-06-07T11:54:09+08:00

Yes, we have partner agents in some oversea ports, so we can help you do that if needed.

Regarding to Amazon shipment customs clearance, how can you do it? How can we pay duty and tax?2019-06-07T11:55:25+08:00

Our US partner will do customs clearance and door to door delivery to Amazon warehouse, import duty and tax can be prepaid before shipping.

Can I get refund if not satisfied?2019-06-07T11:55:48+08:00

Yes, the freight is refundable accordingly to the loss condition.

How to work with you and what are the steps?2019-06-07T11:57:23+08:00
    • You send our Contact info to your goods supplier, and copy the supplier contact information to us;
    • We contact suppliers and pick up goods;
    • We measure goods’ weight and dimensions, send measuring information to you for confirmation.
    • You confirm the final chargeable weight and prices.
    • We issue Freight Invoice to you and you make payment;
    • We ship goods via FedEx/UPS/DHL Express, Air, Sea freight, FBA, ePost and provide tracking number(s) to you.
How much does it cost to ship from China to us?2019-11-12T18:34:43+08:00

This depends on the goods weight information and your choice of delivery channels, different ways of cost is not the same, like ePacket shipping from China to the US, the cost is around US$10/Kg small pacels, air freight cost around US$3-5/Kg for goods above 45Kg, and the cost would be increased in peak season after October each year.

How Long does it take to Ship From China to US2019-11-12T18:39:10+08:00

For courier services, such as DHL, UPS, Fedex, TNT USPS. It usually takes 3 to 5 business days from China to the USA, and it is the fastest way shipping to US.

For Air Freight. Takes about 3-5 business days but it ship to airport only and is cheaper than courier service and it suitable for heavier goods.

For Sea Freight, normally takes around 15-25 days, Sea freight shipping times have several factors that would affect the time of delivery. These factors include but are not limited to customs inspection, weather, transport truck and employment delays.

China to USA Customs Information2019-11-12T18:35:33+08:00

Deliveries from China to the USA will be subject to customs clearance. As such, you will need a customs invoice and packing list, to accompany your parcel. This will detail the contents of your consignment, and we’ll arrange it for you automatically, including the information you provide us with booking.

Our overseas shipping service from China to USA is intended to make your business in the USA stress-free. Whether you are shipping a small number of boxes or hoping to send volumes machines and electronic equipment, our expert teams will fully focus on your shipment, including customs clearance and assistance with all import documentation.

How much does it cost to ship to Canada?2019-12-15T10:11:05+08:00

The shipping cost from China to Canada varies, depending on the size of your package and how quickly you want it to get there, different ways of cost is not the same, like ePacket shipping from China to Canada, the cost is around US$2 per 100g for small pacels, air freight cost around US$3-5/Kg for goods above 45Kg.

The shipping cost would be increased in peak season after October each year. Winsky freight offers some of the cheapest rates available. We regularly review our prices and our discounted shipping rates to Canada are cheaper than if you booked directly with a Express company.

What is the cheapest way to ship to Canada?2019-12-15T10:11:44+08:00

We’ve negotiated discount shipping rates with the biggest and most trustworthy carriers, including HU Airlines, CA Airlines, CZ Airlines, EK airlines,  Express company like UPS, DHL, FedEx, TNT and many more. The cheapest way to send a package from China to Canada is through Winsky. You can save up to 70% on shipping by comparing rates and services. Publish real-time shipping rates and save money every time you ship to Canada.

How long does it take to ship from China to Canada?2019-12-15T10:15:59+08:00

For courier services, such as DHL, UPS, Fedex, TNT USPS. It usually takes 3 to 5 business days from China to Canada, and it is the fastest way shipping to US.

For Air Freight, Takes about 3-5 business days but it ship to airport only and is cheaper than courier service and it suitable for heavier goods.

For Sea Freight, normally takes around 15-25 days, Sea freight shipping times have several factors that would affect the time of delivery. These factors include but are not limited to customs inspection, weather, transport truck and employment delays.

What documents are required to ship to Canada?2019-12-15T10:13:47+08:00

When you send a package to Canada from China, you will be required to complete the custom clearance documents like Commercial Invoice and packing list, but don’t worry because when you ship to Canada with us, this is all taken care of as part of our working process.

Do I have to pay duty on items shipped from China to Canada?2019-12-15T10:15:12+08:00

Any item sent via air freight or mail to Canada may be subject to Goods and Services Tax (GST) and/or duty.You do not have to pay GST on the following goods that are imported into Canada: goods worth CAN$20 or less, gifts from family members or friends who live abroad when the worth is CAN$60 or less.

What are the shipping notices for goods exported to Dubai?2020-03-07T10:26:18+08:00

1. Dubai import custom will inspect the goods and charge import taxes for goods declared value more than US$270 or a single package that weight more than 50kg.

2, Customs clearance information notices:

If you are an individual buyer

For goods with a declared value of more than US$270 or a single package weighing more than 50kg, the recipient must provide a copy of the passport and a copy of the visa page to clear the custom of the goods.

Also have to be aware of this:

The customer must ensure the name of the recipient from the waybill and invoice provided is exactly the same as the name on the recipient’s passport before delivery. Otherwise, the recipient information of the waybill and invoice must be changed, resulting in the delay of customs clearance time; in short, all the customs clearance documents information need to be consistent.

If you are company buyer

For goods with a declared value of more than US$270 or a single parcel weight exceeding 50kg, you must provide a valid import tariff number and a copy of the trade license before it can be cleared;

One small notice that requires special attention:

Friday is the weekend rest time in the Middle East, and no customs clearance and delivery will be arranged at this day.

What kind of customs clearance documents are needed to export to Dubai?2020-03-07T10:31:46+08:00

Generally speaking Dubai importers does not need to do CCPIT certification, but need to do the certificate of origin CO, the specific request should be based on your requirements, and we recommend you input the customs HS code on the invoice which will be more efficient and smooth for the customs clearance.

What are the Accepted&Not accepted Products ship from China to Dubai2020-03-07T10:36:46+08:00

Accepted Products: General products such as LED lightings, electronic components,USB, Drivers, PCB and etc, Brand products or Sensitive products like Mobile power bank, battery, watches, Cosmetics, electronic cigarettes, smoke oil.

Not accepted products: Liquids, powders, arms weapons, flammable and explosive materials, etc., adult products, medicines, food products.

How long to ship from China to Dubai?2020-03-07T10:30:35+08:00

Air shipping Reference Delivery Time: 5 work days for general products, 10 work days for sensitive products

Sea shipping Reference Delivery Time: 25 work days

Our Logistics Service

Contact Details

  • NO.6,Yuandong West Rocle 6, Xinhe Village Fuyong Street, Bao’an District Shenzhen China
  • 86-755-36640610
  • sales.winskyfreight.com

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